At Big Mart, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward and hassle-free refunds and returns process.

Returns Policy

• Eligibility for Returns:
  Items can be returned within 3-4 business days of delivery if they meet the following conditions:

  • The product is unused and in its original packaging.
  • All tags, labels, and accessories are intact.
  • Proof of purchase is provided (e.g., receipt or order confirmation).

• Non-Returnable Items:
  Certain items, such as personalized products, perishable goods, or products marked as non-returnable, are not eligible for return.

How to Initiate a Return

1. Contact Us:
   Reach out to our customer support team at info@big-mart.fr with your order details and the reason for the return.

2. Return Authorization:
   Once approved, we’ll provide you with a return authorization and instructions on how to send the product back.

3. Return Shipping:

   • For defective or incorrect items, we’ll cover the return shipping costs.
   • For other returns, customers are responsible for return shipping fees.

4. Inspection and Refund:
   Upon receiving the returned item, we’ll inspect it to ensure it meets the eligibility criteria. Once approved, your refund will be processed.

Refunds Policy

• Refund Method:
  Refunds will be issued to the original payment method used for the purchase.

• Processing Time:
  Refunds are typically processed within 3-4 business days after the returned item has been inspected and approved.

• Partial Refunds:
  In cases where items are returned in a used or damaged condition, partial refunds may apply.

Exchanges

If you wish to exchange an item, follow the same process for returns, and specify the replacement product. Exchanges are subject to product availability.

Damaged or Defective Items

We take quality seriously. If you receive a damaged or defective item, contact us immediately. We’ll arrange a replacement or refund at no additional cost.

Need Assistance?

Our support team is here to help! For any questions or concerns about refunds and returns, reach out to us at:
Email: info@big-mart.fr